Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 15 minutes for completion.
Aims:
• To recall many of the key learning points at the end of a training session about customer service.
Group Size:
This module is suitable for use with groups of almost any size.
Useful For:
Anyone attending a course or workshop that focuses on customer service.
You'll Need:
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.
Notes:
A small prize for the winning team would be nice, though not essential.