Essential, Pro and Enterprise members can all stream these videos.
Pro and Enterprise members can now send their participants a link to view these videos. Just click on the Copy Link button and send the link to your participants.
Enterprise Members can also download the video by clicking on the Download button.
Learners explore how conflict can occur and how it can be resolved when each party works together to solve the shared problem.
Leaners identify when it’s necessary to have a difficult conversation and what they need to do to ensure it’s constructive.
Learners identify what went wrong, what went right, which behaviours were constructive, and which were not, when dealing with a difficult customer.