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I ran Murder at Glasstap Grange for the first time recently at a team away day and it went down a treat. I love that it encourages everyone to participate, and it gives everyone an important role. Each group's approach to the task was so different. Every colleague's strengths and preferences really showed up, which led to a fruitful follow-up discussion. Set up was really straightforward, and getting buy in even more so. I'm looking forward to running this again!
Emi Morimoto
rated this item with 5 stars.
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I used this activity to help relaunch our internal engagement community, bringing together colleagues from different functions and levels across the business. It was an excellent opener that created honest conversations about belonging and helped participants recognise that, regardless of role or seniority, we all share the same fundamental need to feel connected and valued.
The activity generated great discussion, encouraged empathy by exploring different perspectives, and provided a strong foundation for deeper conversations about how we can foster belonging over the longer term. It worked particularly well in a mixed audience and flowed naturally into wider discussions about current reality, future aspirations and actions for improvement. Simple, engaging and highly effective.
Kirsty Marshall
rated this item with 5 stars.
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This activity went down a treat in our recent Advanced Vulnerable Customer Training. The session was focused on understanding the bigger picture when on the phone and in particular where there might be an indicator that someone is vulnerable. This activity really highlights the importance of questioning in the right way, and the feedback was that this activity really got across the point of different questioning techniques get different results.
Gemma Duffy
rated this item with 5 stars.
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Great Exercise - creates lots of interaction and discussion without the need for management experience!
Vicky Poole
rated this item with 5 stars.
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We recently used the Diamond or Glass for our client centre employees. Having the difference experiences really engaged the team and it was very practical and well-structured. The conversation and learning they took from the session was invaluable. Overall, the course delivered useful tools, reinforced best practice skills, and left the team feeling more prepared and motivated to deliver excellent service.
Michelle Maidens
rated this item with 5 stars.
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