|
I used this activity with a group of managers of all ages. The team were struggling to gel due to the generational gaps. After some learning of the different generations I split them into their generation groups, ie Gen X, Millenials, Baby Boomers, and they engaged in this activity. It was a huge success. This provided the lightbulb moment where they all accepted that different perspectives are relevant in their working environment. Where there is no right perspective, but simply a different view. Excellent activity.
Tracy Windross
rated this item with 5 stars.
|
|
This is such an engaging and thought provoking activity. It is brief but really impactful and went down really well in a customer service workshop I was running. The scenario is realistic and highlights the complexity of different stakeholders, which working for a regulator dealing with complaints, is something we see regularly with stakeholders who hold varying opinions. Participants in the workshop were engaged and enjoyed this interactive ice breaker, opening their eyes to the importance of empathetic engagement, especially in an era where negative experiences can quickly escalate on social media, causing reputational harm. The key takeaway is that customer service is more than just 'the customer is always right' but about being able to truly empathise with different stakeholders and make them feel understood. This was the theme and message of my training session on how colleagues can support complainants in their roles, and those being complained about, without taking sides. So, it set the scene perfectly for the rest of the session. Thank you!
Tom Eustice
rated this item with 5 stars.
|
|
Recently used the Gossip training for a session on teamwork, communication and collaboration. Absolutely brilliant session. When you start by not briefing everyone on what to do, is a great opening. Watching people's reaction and watching how they begin to work out the task and then get a discussion going. I did this session with phone advisors, team managers, branch managers and the Global team as well. Each time it went down really well with loads of discussion and participation. We made an addition to the training also, if there was someone dominant in the session (or if someone read another person's card) then that person was removed for 3 minutes and then invited back in. This allowed people to get a reaction of what it was like to be removed from a task and then brought back in.
Overall a great session to deliver if you need to stress the importance of communication and sharing of information.
John Millington
rated this item with 5 stars.
|
|
This is a really good activity and gets people thinking differently. It can be a difficult one to manage if numbers of learners suddenly change but thats just another example of problem solving
Laura Otten
rated this item with 5 stars.
|
|
We use this frequently in our leadership training. It is fun and gets varied responses which gets the grouo challenging each other.
Laura Otten
rated this item with 5 stars.
|