Complete Courses 

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. When you download this file the number tells you how many downloads will be used from your allowance (if you have one).

Time:
Including breaks, this workshop will take a total of 7 hours to run.

Aims:
• To enable participants to define assertiveness and identify its main characteristics.
• To build an understanding of the importance of assertive behaviour on ourselves and others.
• To encourage participants to reflect upon their current levels of assertiveness and practice techniques to enable them to improve their assertive behaviour in the workplace.
• To encourage participants to realise the frequency of negative thoughts and the impact of their ‘inner dialogue’.
• To help participants develop guidelines for dealing assertively with aggressive behaviour.
• To give participants greater confidence in making and refusing requests.

Group Size:
This workshop has been designed to work best with groups of 12-15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
In addition to the support materials (handout/briefs, PowerPoint, etc.) you will need:
• Flipchart, colourful pens and post-it notes.
• A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart.
• A small prize for the winning Word Search team would be nice, though not essential.
• 20 Negative Thinking Tokens per participant.
• 1 small moneybox (or small tray) for every 3 participants.
• A length of rope big enough for all participants to hold as they stand in a circle.
• A blindfold for each participant.
• Masking tape.

Notes:
Please note that all timings in the following agenda are approximate. You may need to allow more time on certain aspects of the course and less on others, depending on the needs of your participants.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. When you download this file the number tells you how many downloads will be used from your allowance (if you have one).

Time:
Including breaks, this workshop will take a total of 7.5 hours to run.

Aims:
• To encourage more positive and productive team working in the workplace.
• To enable the team to describe what makes a high performing team and realistically assess their current strengths and weaknesses.
• To identify and plan behavioural changes that will improve the team’s performance.
• To allow team members to get to know and/or better understand their colleagues.
• To re-energise the team.

Outcomes:
By the end of the course, participants will be able to:
• Know more about their colleagues.
• Be able to describe what makes a high performing team.
• Understand the importance of playing to different strengths and skills.
• Recognise the need for clear and effective communication.
• Have taken part in team building activities to enhance their team’s performance.

Group Size:
This workshop has been designed to work best with groups of 12-15 participants.

Useful For:
Teams – both newly formed and established.

You'll Need:
In addition to the support materials (handout/briefs etc.) you will need:
• Flipchart, colourful pens, blu-tack and post-it notes.
• 1 Wheel game board, 1 die and 1 counter per team (up to 8 participants in each team).
• Prizes of wrapped sweets/chocolates.
• A whistle.
• A chest to represent Jack Fruggle’s hidden treasure.
• A set of 78 Treasure Hunt Riddle Cards per team.
• Jack Fruggle’s Team Brief, including the map, one per team.
• Scrap paper, pens and pencils.
• Plenty of transparent plastic glasses - ideally a variety of styles.
• A selection of colourful swizzle sticks. (Plastic stirrers with shapes at one end.)
• Coloured tissue paper in a variety of colours.
• One set of My Role Cards per 8 participants.
• A Police Team Pack.
• One Criminal Gang Pack for each criminal gang.
• At least 2 rooms or separate work areas.
• A stopwatch.
• 2 cardboard stars or star shaped post-it notes for each participant.

Notes:
Please note that all timings in the following agenda are approximate. You may need to allow more time on certain aspects of the course and less on others, depending on the needs of your participants.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 5 hours 25 minutes. In total, allowing for discussion, we recommend allowing 14 hours (2 days) to deliver (excluding breaks).

Aims:
• To ensure managers have the skills to coach their staff to higher performance in the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Describe what coaching is and what it is not!
• Identify the skills that managers will need to be an effective workplace coach.
• Understand how to structure a coaching session with staff members.
• Understand how to coach for development and higher performance.
• Be able to suggest a useful framework for a coaching meeting.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders, supervisors and managers.

You'll Need:
No additional materials are needed to run this course. However, you might like to spend a little time preparing some of the materials from Trainers' Library (e.g., laminating the cards from Filing Frenzy) and we do recommend plenty of space for the practice sessions.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course agenda.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with team leaders, supervisors and managers and is intended to help participants develop coaching skills to support and develop staff in the workplace.

It is just one of many possible options on the topic of coaching skills. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours 5 minutes. In total, allowing for discussion, we recommend allowing 7 hours 30 minutes to deliver.

Aims:
• To introduce participants to the subject of delegation.
• To consider why it’s important to delegate.
• To explore what constitutes effective and ineffective delegation.
• To consider best practice when delegating.
• To identify some pitfalls to avoid when delegating.
• To identify tasks that can’t be delegated.
• To review and learn from the experiences of being delegated to.
• To plan and prepare a checklist for effective delegation.

Outcomes:
By the end of the course, participants will be able to:
• Describe what constitutes effective and ineffective delegation.
• Explain why it’s important to delegate.
• Define the important principles of effective delegation and how to plan for delegation.
• Define potential barriers and some of the pitfalls to avoid when delegating.
• Identify tasks that can’t be delegated.
• State the importance of learning objectives in planning learning and development.
• Write clear and comprehensive learning objectives incorporating the three component parts.
• Understand that delegation is an ideal way of enabling learning, which is an important key to engaging and motivating people.

Group Size:
This course can be used with groups of up to 25 participants.

Useful For:
Managers and team leaders.

You'll Need:
• Plenty of plain A4 paper.
• Pre-prepared flipchart for the module Motivators (see trainer's notes).

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules, etc., taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the agenda.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with managers and team leaders and is intended to help participants understand the importance of effective delegation.

It is just one of many possible courses on the topic of delegation. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 2 hours 45 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To agree what makes great service and improve the skills to deliver it!

Outcomes:
By the end of the course, participants will be able to:
• Describe what excellent service looks like.
• Understand how perception and reality might be different.
• Recognise the barriers that can affect good service.
• Describe the skills needed to deliver great service.
• Understand the difference between skill and attitude.
• Explore areas for improvement within the workplace that might hinder excellent service.

Group Size:
This course can be used with groups of up to 25 participants.

Useful For:
Staff at all levels.

You'll Need:
• Dice and counters (one counter for each participant).

You will also need to spend a little time preparing the cards from Customer Experiences 1 and the training room for Happy Holidays.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff and is intended to help participants identify what makes excellent customer service and the specific skills they will each need to be able to deliver great service.

It is just one of many possible courses on the topic of customer service. You should consider the learning needs of your participants and the organisation’s needs and adapt this programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. When you download this file the number tells you how many downloads will be used from your allowance (if you have one).

Time:
Including breaks, this workshop will take a total of 3.5 hours to run.

Aim:
• List common barriers to change and explain why change is often resisted.
• Describe the change curve and strategies that might make the journey through it easier.
• Explain the impact of attitude and behaviour on yourself and others when going through change.
• Describe the differences and impact of an optimistic and pessimistic outlook.
• Suggest ways of handling negativity in a team.
• Define personal resilience and its characteristics.

Group Size:
This workshop has been designed to work best with groups of 12-15 participants.

Useful For:
Staff at all levels.

You'll Need:
In addition to the support materials (handout/briefs, PowerPoint, etc.) you will need:
• A flipchart or two.
• Colourful pens and post-it notes.
• A selection of bells or buzzers, one for every 2-3 participants.
• A piece of string or rope that is approximately 4 metres long.
• Each of the Change Curve Cards printed on A4 or A3 paper.
• A rubber balls for each participant that, ideally, they can keep.
• 2 cardboard stars or star-shaped post-it notes for each participant. (Blu tack will also be needed if you use the cardboard stars.)
• A small prize or two (optional).

Notes:
Please note that all timings in the following agenda are approximate. You may need to allow more or less time depending on the needs of your participants.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 4 hours 20 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To introduce managers to the subject of employee engagement.
• To help managers begin to understand why employee engagement is central to being a successful manager.
• To encourage managers to identify what makes employees feel engaged.
• To help participants understand the sorts of things great managers do to drive employee engagement and its impact on customer service.
• To help participants understand what feeling engaged in their job feels like and the impact it can have on the quality of their work.

Outcomes:
By the end of the course, participants will be able to:
• Explain the difference between satisfied, motivated and engaged employees.
• Explain why engagement matters.
• Establish whether an employee’s sense of pride is coming from their job, the organisation or a combination of both.
• Increase engagement by strengthening their team members’ pride in both the organisation and their jobs.
• Identify what will engage their employees.
• Describe the behaviours that drive employee engagement.
• Describe what creates employee engagement.
• Describe what engagement feels like.
• Explain the role of the manager in employee engagement.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
• Prepared flipcharts with some simple cartoon faces on them. (A simple oval with two ‘ears’ will do!)
• A Bridge Constructor kit for each team and a separate area for each team to work in.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with managers and is intended to help participants develop an understanding of employee engagement and provide some practical ideas for achieving it.

It is just one of many possible courses on the topic of employee engagement. You should consider the learning needs of your participants and the organisation’s needs and adapt this programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

Please note that all timings in the following agenda are approximate. You may need to allow more time on certain aspects of the course and less on others, depending on the needs of your participants.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. When you download this file the number tells you how many downloads will be used from your allowance (if you have one).

Time:
Including breaks, this workshop will take a total of 7 hours to run.

Aims:
• To improve the communication process and communication skills within the workplace.
• To help participants identify barriers to communication and how to overcome them.
• To give participants the skills to build rapport with others.
• To demonstrate the importance of listening and not making assumptions.
• To help participants understand how to make communication clear.
• To show that what is meant is not always what is understood (intention v perception).
• To demonstrate the importance of asking open questions to clarify understanding.

Outcomes:
By the end of the course, participants will be able to:
• Describe barriers to communication and how to overcome these.
• Explain how to build rapport with others.
• Recognise the importance of listening and not making assumptions.
• Describe how to make communication clear and the importance of clarity.
• Understand that what is meant is not always what is understood (intention v perception).
• Recognise the importance of asking open questions to clarify understanding.
• Describe their experience of a team activity and the key learning points about communication from that.

Group Size:
This workshop has been designed to work best with groups of up to 15 participants..

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
• Flipchart, colourful pens and post-it notes.
• Name tents or plain A4 paper.
• 1 set of Filing Frenzy Shape Cards and 3 envelopes per team of 3. Filing Frenzy card packs are available to purchase from our shop. Each pack contains 10 sets of the shape cards used. You will need to print copies of The Rules and The Challenge Cards.
• The Building Rapport video.
• A mobile phone per participant. Let participants know before the training that they will need to bring their mobile phones with them.
• 1 blindfold and 24-piece jigsaw for every 2 participants.
• 5 hula hoops and skittles or cones to mark the Glasstap Sheep Trials course and plenty of space. Each team will also need a whistle.
• At least 2 rooms - preferably one for each team involved in Welsh Holiday. In addition you’ll need 1 copy of OS Landranger map 125, and OS Landranger map 124 for every 2 teams in play. Each team will also need a length of string at least 1 metre long.
• Sweets of varying wrapper colours - at least 2 sweets per participant.

Notes:
Glasstap Sheep Trials requires access to an empty space (see page 52). If this is not viable, you may prefer to use the module Just Beat It as an alternative.

Please note that all timings in the following agenda are approximate. You may need to allow more time on certain aspects of the course and less on others, depending on the needs of your participants.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 2 hours 35 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To develop effective leadership in the workplace.

Outcomes:
By the end of the course, participants will be able to:
• Describe what leadership and management mean.
• Understand different leadership styles.
• Describe the skills and attributes of a good leader.
• Understand the impact the leader can have on motivation and therefore performance.
• Reflect on their own role as leaders and areas for development within it.

Group Size:
This course can be used with groups of up to 25 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
• A tennis ball (or similar).
• One broadsheet newspaper and a roll of sticky tape per team.
• A set of ‘identikit cards’ for each team (supplied in Trainers’ Library).

You'll also need enough space for participants to work in small teams.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with staff new to a supervisory or team leader role and is intended to help participants identify what constitutes effective leadership and understand the impact effective leadership can have in the workplace.

It is just one of many possible courses on the topic of leadership. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours. In total, allowing for discussion, we recommend allowing 4 hours 50 minutes to deliver (excluding breaks).

Aims:
• To encourage new managers to think about which of their team members they are most worried about managing and begin to identify actions they can take to manage them effectively.
• To explore some of the challenges participants will face as a manager and how to approach them with the right balance of ethics and pragmatism.
• To help participants understand that as they adjust to their new role as a manager, the necessary changes they make to their own approach at work can be confusing for their team members.
• To encourage participants to identify an appropriate management style based on the individual they are dealing with, the role they are doing and what the team needs them to do.
• To give participants an opportunity to reflect on their current skill levels as a manager and use the information to create a plan of action.

Outcomes:
By the end of the course, participants will be able to:
• Identify the attributes or behaviours of team members that they are most apprehensive about managing.
• Understand the importance of making decisions that enhance their reputation for being fair and pragmatic.
• Identify the right approach to take when managing friends.
• Understand the transition that their team members will need to make with regard to their new manager.
• Identify individuals’ desire and ability to do a good job.
• Decide on the best managerial style to use to maximise each individual’s performance and contribution to the team.
• Honestly rate their current skill levels.
• Describe some appropriate actions that they will take with specific individuals and the team as a whole to manage them effectively.
• Assess their progress against a benchmark and seek feedback from their workplace colleagues using the template provided.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Those who have just taken over managing a team they were already a member of, or those who are about to step up to a management role.

You'll Need:
• Art equipment, (see course outline for more details).
• Playing pieces. (One per team.)
• A small prize for the winning team.
• 60-second timer.
• At a Crossroads game board, Conundrum Cards, Traffic Lights and Diversion Cards (provided in Trainers’ Library).
• Lengths of string about 1 metre/3 feet long. (You’ll need two lengths for each team of 3 or 4 participants.)
• Plenty of floor or table space.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read the detail of the Trainers’ Library briefs for each of the modules we’ve suggested.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours 10 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver.

Aims:
• To identify and develop the skills needed to become more influential.

Outcomes:
By the end of the course, participants will be able to:
• Define influence.
• Identify areas in which they can change their behaviour in order to become more influential.
• Explain the importance of credibility when seeking to influence others.
• Explain other sources of power to influence and what action they can take to increase their ability to use these.
• Describe ways in which to build influential relationships.
• Define the differences between assertive behaviour and aggressive or submissive behaviours and how to use assertive behaviour to influence.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Anyone who wants to develop the skills to be more influential.

You'll Need:
• A selection of images from Trainers’ Images (or a similar resource) that show people in various tricky situations where they might like to be more influential.
• A selection of picture postcards, one postcard per participant plus a few spares.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course. Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme. We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff and is intended to help participants become more influential when dealing with others. There is quite a lot of preparation needed so allow yourself time to get everything ready. We recommend that you use an informal room layout for this session.

It is just one of many possible courses on the topic of influence.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours. In total, allowing for discussion, we recommend allowing 6 hours to deliver (excluding breaks).

Aims:
• To provide an opportunity for participants to share good and bad experiences of change.
• To identify how people react to change, and why.
• To identify the questions that need to be asked in advance of implementing any change.
• To create a ‘bench’ of pre-defined questions to use when planning.
• To consider what needs to be communicated when change is initiated.
• To explore the need to convince those affected by change of the need for change and its urgency.
• To consider the pros and cons of different leadership styles when implementing change.
• To consider methods that can be used to achieve buy-in to change programmes.

Outcomes:
By the end of the course, participants will be able to:
• Identify real-life examples of good and bad experiences of change.
• Identify their own feelings and reactions to change.
• Create a ‘bench’ of pre-defined questions to use when planning the implementation of change.
• Demonstrate how to effectively roll out and manage change where more than one department is involved.
• Communicate effectively when change needs to be implemented.
• Define methods that can be used to convince others to buy-in to a change programme.
• Recall many of the key things that need to be in place and considered in order to ensure change is managed successfully.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Managers.

You'll Need:
• Egg timer.
• A flipchart sized version of the Change Management Word Search, preferably laminated.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To help managers develop high performing teams.

Outcomes:
By the end of the course, participants will be able to:
• Describe what makes a high performing team.
• Understand the role of the team leader/supervisor/manager.
• Describe how to set SMART goals and the benefits of having them.
• Understand the importance of regular feedback and the need for it to be constructive.
• Suggest a range of solutions for dealing with poor performance in order to get things back on track.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
• One blindfold and a small 24-piece jigsaw puzzle per pair of participants.
• A variety of picture postcards. (One for each participant and a few spare ones.)
• A whistle (optional).

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with team leaders and junior managers and is intended to enable participants to identify what makes a high performing team and what they can be doing as managers to support that high performance.

It covers the Performance Management Cycle: Setting Goals; Monitoring and Review; Celebrating Success.

It is just one of many possible courses on the topic of managing performance. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours 30 minutes. In total, allowing for discussion, we recommend allowing 7 hours 30 minutes to deliver (excluding breaks).

Aims:
• To identify where participants can develop and improve their negotiating skills.

Outcomes:
By the end of the course, participants will be able to:
• Demonstrate the importance of building a clear understanding of needs and feelings in negotiation, through effective questioning and listening.
• Be aware of the importance of being aware of the ‘bigger picture’.
• Explain how being overly focused on personal goals can be detrimental to shared goals.
• Describe a number of assertiveness techniques and demonstrate the ability to assertively make and refuse requests.
• Explain the importance of understanding the needs and feelings of others in negotiation.
• Demonstrate an understanding of how to overcome differences and the value of a shared problem/creative solution finding approach to negotiation.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Anyone who needs to improve their negotiating skills, from purchasers to suppliers and from administrators to managers.

You'll Need:
• To send the pre-course email to participants.
• Laminated posters - one for each of the headings covering the 15 tips from the article 'Better Bargaining'.
• Masking tape or similar.
• Pre-prepared goal cards and colour cards (The Department Game).
• One Island of Opportunity map for each group of 3 or 4 tribes.
• Chinagraph pencils (or similar) and wipes.
• Sweets of various colours – at least two per participant.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme. We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff and is intended to help participants improve their negotiation skills. It uses blended learning: Participants are asked to carefully read and consider an article. They will then put into practice the ideas in this on the course day. There is a pre-course email for you to send to your participants, which explains how this works.

This just one of many possible courses on the topic of negotiation.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 4 hours 50 minutes. In total, allowing for discussion, we recommend allowing 6 hours 30 minutes to deliver (excluding breaks).

Aims:
• To identify each of the elements needed to produce an effective presentation.
• To develop and practise the skills required to deliver a great presentation.

Outcomes:
By the end of the course, participants will be able to:
• Identify things that help to make a presentation effective.
• Identify the things to avoid in presentations.
• Explain one technique for planning a presentation.
• Demonstrate an ability to plan what to include in a presentation and how to structure it.
• Explain the importance of practice and preparation to ensure effective delivery of a presentation.
• Explain the importance of making sure the venue for a presentation is prepared.
• List some of the things they’ll need to consider when thinking about the venue for a presentation.
• Describe different types of visual aids that can be used.
• Identify the pros and cons of using the various types of visual aids available.

Group Size:
This course is designed to be used with groups with a maximum of 8 participants. If you decrease or increase the number of participants you will need to adjust the timings to allow for the number of practice presentations during the course.

Useful For:
Staff at all levels who need to develop their presentation skills.

You'll Need:
• To pre-brief participants to bring a photograph or image with them to the training.
• A 'Pitfalls and Trampolines' game board, dice and counters, and a selection of Pitfalls cards and Trampoline cards.
• Enough sweets of various colours for each participant to take at least two.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the agenda.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff and is intended to help participants improve their presentation skills.

This just one of many possible courses on the topic of presentation. You should consider the learning needs of your participants and the organisation’s needs and adapt this course as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours 40 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To develop problem solving and decision making skills.
• To encourage analytical thinking.
• To consider a structured process in problem solving.

Outcomes:
By the end of the course, participants will be able to:
• Describe a process for problem solving.
• Describe techniques that will help an objective problem solving process.
• Describe how to use a creative thinking technique to generate ideas.
• Understand how to apply objective decision making to typical workplace scenarios.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
No additional materials are needed to run this course, though you may wish to consider laminating the map (downloaded from Trainers' Library) used in the 'Bringing the Cows Home' exercise.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff up to management level and is intended to help participants develop better problem solving and decision making skills, and encourage analytical thinking.

It is just one of many possible courses on the topic of problem solving and decision making skills. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 6 hours 30 minutes. In total, allowing for discussion, we recommend allowing 14 hours (2 days) to deliver.

Aims:
• To consider the importance of an effective induction and training strategy.
• To help participants recognise the cost of getting recruitment wrong.
• To identify the key stages of the recruitment and selection process and the current best practice in relation to each stage.
• To identify and describe the purposes and potential uses of recruitment and selection documentation and the consequences of inappropriate/incomplete records.
• To identify ways of ensuring fair, equitable and legal decision making with the recruitment and selection process.
• To identify inappropriate actions and behaviours on the part of those involved in recruitment and selection and explore strategies for dealing with these.
• To identify key principles for drawing up legal and effective person specifications.
• To identify the purpose and key principles of effective short-listing in recruitment and selection.
• To identify potential difficulties with short-listing and ways of overcoming these.
• To provide an opportunity for participants to practise completing short-listing documentation, ensuring a fair and accurate assessment of evidence.
• To explain the difference between traditional methods of selection interviewing and behaviour-based selection interviews.
• To highlight the disadvantages of 'traditional' interview techniques.
• To highlight the advantages of structured behaviour-based interviews.
• To enable participants to understand what is needed to run an effective recruitment interview and have practised doing so.

Outcomes:
By the end of the course, participants will be able to:
• Identify the importance of an effective recruitment strategy.
• Understand the importance of an effective induction and training strategy.
• Recognise the cost of getting recruitment wrong.
• Identify the key stages of the recruitment and selection process and the current best practice in relation to each stage.
• Describe the purposes and potential uses of recruitment and selection documentation and the consequences of inappropriate/incomplete records.
• Describe ways of ensuring fair, equitable and legal decision making with the recruitment and selection process.
• Identify strategies for dealing with inappropriate actions and behaviours on the part of those involved in recruitment and selection.
• Understand the purpose of the person specification when recruiting and selecting.
• Identify key principles for drawing up legal and effective person specifications.
• Understand the purpose and key principles of effective short-listing in recruitment and selection.
• Identify ways of overcoming potential difficulties with short-listing.
• Describe how to complete short-listing documentation to ensure a fair and accurate assessment of evidence.
• Describe the differences between traditional interview methods and behaviour-based interviews.
• Define the advantages of structured behaviour-based interviews.
• Plan and prepare a selection interview.
• Carry out a selection interview.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Anyone who has a part to play in recruiting staff for their organisation.

You'll Need:
• The job description, person specification and the candidate applications for the role you’d like to interview for, as well as additional room(s) for interviews/candidates.

Notes:
This is the outline for a suggested course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course outline.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 4 hours 15 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To enable participants to make better use of their time.

Outcomes:
By the end of the course, participants will be able to:
• Understand and apply the concept of SMART objectives.
• Describe the barriers that get in the way of effective time management.
• Understand the habits they have that might get in the way.
• Understand some basic principles and techniques for prioritising.
• Describe what makes effective delegation.
• Recognise the principles of running effective meetings.
• Make better use of their own (and others’) time!

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Team leaders and junior managers.

You'll Need:
No additional materials are needed to run this course.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with team leaders and junior managers and is intended to help participants identify how to make the best use of time – and any habits they might need to break!

It is just one of many possible courses on the topic of time management. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 3 hours 35 minutes. In total, allowing for discussion, we recommend allowing 7 hours to deliver (excluding breaks).

Aims:
• To enable participants to make better use of their time.

Outcomes:
By the end of the course, participants will be able to:
• Understand and apply the concept and benefit of having SMART objectives.
• Describe the barriers that get in the way of effective time management.
• Understand the habits they have that might get in the way.
• Understand some basic principles and techniques for prioritising.
• Describe the importance of ‘doing what matters’.
• Make better use of time!

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff at all levels.

You'll Need:
No additional materials are needed to run this course.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with staff at all levels and is intended to help participants identify how to make the best use of time – and any habits they might need to break!

It is just one of many possible courses on the topic of time management. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.

Important - Please read before downloading!
We’re currently updating our complete courses. Where the number of downloads shown to the right is greater than one, it means that the course is in the new format and the combined trainer’s notes for the entire course can be downloaded as one file. The number tells you how many downloads will be used when you download this file.

This complete course is still in the old format so the single download referred to on the right is the course agenda. The course modules referenced in the agenda will need to be download individually and will each count as one download from your allowance (if you have one).

Time:
The exercises in this course agenda can be completed within 2 hours. In total, allowing for discussion, we recommend allowing 4 hours to deliver (excluding breaks).

This course can be extended to a full day (7 hours) by adding a Teambuilding Game, either chosen from the selection available from Trainers’ Library, or one of your own.

Aims:
• To get the whole team pulling together in one direction.

Outcomes:
By the end of the course, participants will be able to:
• Describe the vision for the group.
• Identify key behaviours needed to achieve the vision.
• Describe a clear course of action that they need to take that will enable the team to take its first steps towards achieving the vision.

Group Size:
This course can be used with groups of up to 15 participants.

Useful For:
Staff up to supervisor/junior manager level.

You'll Need:
• A selection of transparent plastic glasses (ideally you’ll have a variety of sizes and shapes).
• Colourful swizzle sticks. (These are plastic stirrers with shapes at one end).
• Tissue paper – you’ll need a variety of colours.
• Craft materials such as magazines, glue, material, coloured paper.
• Small prizes.

Notes:
This is a complete course created using a range of modules from Trainers’ Library. It shows how modules can be combined to create an effective training intervention.

The agenda provides an overview of the training event with each of the icebreakers, course modules etc. taken from Trainers’ Library highlighted in blue. You will need the trainer’s notes, handouts and any other supporting materials for all of the Trainers’ Library material included in the course.

Please take time to read through the detail of the Trainers’ Library briefs for each of the modules we’ve suggested including in this programme.

We’ve also included additional notes in the agenda to help you deliver a well constructed and coherent learning intervention.

This course has been designed for use with all levels of staff working within a team, partnership or strategic alliance environment.

It is just one of many possible courses on the topic of achieving a shared vision. You should consider the learning needs of your participants and the organisation’s needs and adapt the programme as necessary to meet these, using alternative modules from Trainers’ Library or your own resources.

You may also want to ensure that refreshments are available throughout the course and that there is sufficient space in the main training room for all participants to be comfortable.