Emotional Intelligence E-learning

Provides tools and techniques that can help learners to develop the skills required to be sensitive to other people’s needs and feelings, and to better understand a colleague’s perspective.

Learners are introduced to the five core areas that make up EQ, enabling them to then benchmark their own personal areas of strength and potential areas for development.

Introduces learners to Transactional Analysis and how the insight it provides can help them to improve their communication skills.

Learners explore the emotional journey of experiencing change and how SARAH can help them understand the experience.

Learners identify some of the pitfalls and dangers of giving advice when team members ask for help in solving their personal problems, and explore how to support colleagues to take responsibility for their own problems.