Essential, Pro and Enterprise members can all stream these videos.
Pro and Enterprise members can now send their participants a link to view these videos. Just click on the Copy Link button and send the link to your participants.
Enterprise Members can also download the video by clicking on the Download button.
Learners explore how conflict can occur and how it can be resolved when each party works together to solve the shared problem.
Learners are given a simple and memorable process to follow for solving problems.
Learners explore how using the Desire and Ability Quadrant can help them prioritise their time by focusing on the problems that really matter and those that they can realistically do something about.
Learners identify what went wrong, what went right, which behaviours were constructive, and which were not, when dealing with a difficult customer.