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I used this activity today as the closing item for our physiotherapy department's virtual quarterly meeting. The attendees were in a hybrid setting, with about 40 people across 10 different locations, some on their own laptop, and others sharing a screen between up to 6 of them. Even with this unusual set-up, the activity was a great success! The energy in the breakout rooms (after the initial silence as they concentrated on reading the instructions) was fantastic. It was great mood lift after strategy and team updates.
I tweaked the timings a little, giving them 9 minutes to get their questions in and 12 minutes before they were automatically brought back to the main room (rather than the respective 6 minutes and 10 minutes in the instructions). I think this extra time was necessary, as it made allowances for technology hiccups such as delays in links opening and chat messages to come through. It also takes longer than expected for participants to fully understand the activity (some of them were trying to start composing questions before they had even clicked next and seen the aliens!)
This activity was also easy to adapt for the audience; for example as the final discussion question I asked "How can our choice of questions help during a patient assessment?"
In short: a brilliant light-hearted, fun activity that gets teams laughing while still having meaningful application to a variety of job roles and responsibilities.
Clare Riley
rated this item with 5 stars.
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This is an excellent activity.
Many times, customer service people, blame the process, product or price. They claim that is what makes the difference and their hands are tied. This activity completely debunks that theory. It shows that it is the human interactions and touch points, that really matter. How service staff, treat and talk to their customers and clients, are the moments that matter. It is these interactions that hugely influence the customer experience.
I highly recommend that you use this activity, for any customer or client service training.
Andrew Kitton
rated this item with 5 stars.
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I use this as one of many activities in a full day assertiveness session for our staff. I have adapted it a little, where I split the room into two teams and provide the attendees with a 'them and us' type picture. This then gives them the feel of either being on the receiving end of an assertive conversation, or being the individual who is communicating assertively. The exercise follows the same format, but I simply get the teams to annotate the picture in order to embed to importance for both sides.
Tracy Windross
rated this item with 5 stars.
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I use this activity as just one of many in a full day assertiveness session for our staff. I split the room in half and get them to use Mary & Jim's situation separately, then bring them together. I great way to instil confidence in their abuility to make and refuse requests.
Tracy Windross
rated this item with 5 stars.
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I use this activity in a full day session I provide for staff. This activity is just one of many used in the course I deliver, and it is a great example of how we can face up to those challenges.
PS - I approach role play as one of those things we all hate doing in training, but I rebrand it as 'scenario based conversations'. . . . which is a little bit like role play shhhh
Tracy Windross
rated this item with 5 stars.
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