Trainers' Library Home

  Now in:- Skip Navigation LinksTrainers' Library Home » Remote Training » e-Learning » Internal Customer Care

E-learning Content

Internal Customer Care E-learning



The e-learning content listed here is available to use for Pro and Enterprise members only.

They will see a 'Launch' button. Click on this button to view the e-learning content. Use the 'Copy Link' button to copy the URL to forward to your participants.

Enterprise Members can download the zip file to add each e-learning activity to their own LMS. All of our LMS content is SCORM 1.2 compliant.

Empathy – Understanding Colleagues

Provides tools and techniques that can help learners to develop the skills required to be sensitive to other people’s needs and feelings, and to better understand a colleague’s perspective.

Time Required: 90 minutes.
Available to Pro and Above.
Log In or Register to use.
Reviews
Reviews for
X
A review has not been posted for this e-Learning module. Click on the link to add a review.

Framework for Change

Learners explore what change feels like and identify a framework for encouraging their team to change.

Time Required: 30 minutes.
Available to Pro and Above.
Log In or Register to use.
Reviews
Reviews for
X
A review has not been posted for this e-Learning module. Click on the link to add a review.

The Influence Blossom

Learners are introduced to a framework they can use to identify who to influence at work when seeking to introduce change.

Time Required: 15 minutes.
Available to Pro and Above.
Log In or Register to use.
Reviews
Reviews for
X
A review has not been posted for this e-Learning module. Click on the link to add a review.