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Time:
In total we estimate this exercise will take 40 minutes.
Aims:
• To have a clear definition of networking.
• To provide some simple hints and tips for networking.
About
Time:
The exercises in this module will take about 25 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.
Aims:
• To have a clear definition of networking.
• To provide some simple hints and tips for networking.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
Nothing other than the materials provided.
Notes:
When running this module we strongly recommend that before the session commences you unobtrusively observe the participants as they mingle and take their seats to see how much interaction and dialogue takes place. It is helpful to assess how well participants know each other already.
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The exercise was used as one element in a short workshop on the subject of networking for a group of members on my local business network club. This exercise was used after the initial ice breaking phase for which the ‘snap’ exercise and the ‘identifying networks’ exercises were used. Having completed the two earlier exercises, delegates were asked to reflect on their networking ‘habits’ as suggested in the discussion points. Almost as soon as they were mentioned, the delegates looked around at each other having realised what the important message was! In the majority of instances, they favoured the safety of ‘knowns’ and habits rather than the excitement of the potentially challenging ‘unknowns’. The exercise produced some unexpected results but most were relevant to the majority of delegates. The exercise on networking practices – good and bad, produced a very good selection of practices mostly drawn from personal experience and a good debate ensued. At the end of the various discussions, I introduced the aide memoire which was very well received by all delegates.
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Paul Brennan
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Time:
In total we estimate this exercise will take 60 minutes.
Aims:
• To encourage participants to think about what causes meetings to be ineffective.
• To identify what can be done to make meetings effective.
• To introduce the acronym APPLE and explain how focusing on five simple themes will help participants ensure meetings are effective.
About
Time:
The exercise in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.
Aims:
• To encourage participants to think about what causes meetings to be ineffective.
• To identify what can be done to make meetings effective.
• To introduce the acronym APPLE and explain how focusing on five simple themes will help participants ensure meetings are effective.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
Nothing other than the materials provided.
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I used this alongside "Pet's Meeting" as part of a short lunchtime session on effective meetings. It worked brilliantly. People loved the mnemonic and it was mentioned in several feedback forms. I followed the notes but also added extra exercises and slides for each of the letters (for Aim we wrote a purpose statement for an upcoming meeting, for Preparation we put together a 5 column agenda for the Pet's Meeting etc.)
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Jane Butler
rated this item with 5 stars.
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I used this module along with 'The ineffective Meetings' video and 'Meeting Costs - calculating the real cost of a meeting' as part of an in house Leadership Development Programme for a mixed group of 10 junior/middle managers and the response was fantastic. They found the simple acronym 'APPLE' easy to understand and implement into their daily working environment. What was particularly useful was that they all became very aware of how ineffective and costly the meetings they were holding had become and the introduction of 'APPLE' could not have come at a better time for them. An excellent combination, thank you Glasstap.
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Jayne Dark
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To show participants how we tend to mirror the body language of others when rapport is established.
• To discuss what happens to body language when rapport is absent.
About
Time:
This exercise will take about 10 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module.
Aims:
• To show participants how we tend to mirror the body language of others when rapport is established.
• To discuss what happens to body language when rapport is absent.
Group Size:
This module is suitable for use with groups of almost any size.
Useful For:
Staff at all levels. It can be used with people who don't know one another at all, or who have met/worked together previously.
You'll Need:
Nothing other than the materials provided.
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I used this activity as an icebreaker to Negotiating and Influencing Skills; it worked well because this course followed from Assertive Skills so it acted as a good link between the two. Delegates commented that they found the activity interesting and will naturally be more aware of people’s body language in every day life in future. This activity works well with small or large groups so long as there are enough for 3 in each group.
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Previous Member
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Time:
In total we estimate this exercise will take 75 minutes.
Aims:
• To enable participants to test their communication skills.
• To test participants’ abilities to get their point across effectively whilst building an understanding of others’ feelings.
About
Time:
The exercise in this module can be completed in about 50 minutes. In total, allowing for discussion, we recommend allowing about 75 minutes for this module.
Aims:
• To enable participants to test their communication skills.
• To test participants’ abilities to get their point across effectively whilst building an understanding of others’ feelings.
Group Size:
This module can be used with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• Ideally, you will have breakout space for the teams to hold their discussions away from the other team(s).
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 135 minutes.
Aims:
• To enable participants to identify different approaches that can be used to manage conflict.
• To explain the advantages and disadvantages of five key approaches used in managing conflict.
• To identify when it is appropriate to use the various approaches.
About
Time:
The exercises in this module will take about 90 minutes to complete. In total, allowing for discussion, we recommend allowing 135 minutes to complete this module.
Aims:
• To enable participants to identify different approaches that can be used to manage conflict.
• To explain the advantages and disadvantages of five key approaches used in managing conflict.
• To identify when it is appropriate to use the various approaches.
Group Size:
This module is suitable for use with groups of up to 15 participants. The exercises work best with groups of 10 or fewer.
Useful For:
Staff who need to manage conflict and interpersonal relationships.
You'll Need:
• Break-out rooms.
Notes:
It is recommended that you keep the participant group size to 10 or fewer for this module. This module can be used as a stand-alone module or as a follow on to The Anatomy of Conflict. The module is comprised of two exercises. Depending on your needs these can be run as two separate 'mini-modules'.
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I used this module along side the anatomy of conflict. The training went really well with positive feedback from the delegates. They all really got into the sketches and enjoyed being able to share ideas on how to deal with conflict within their own teams/department. I would recommend this module to anyone running a workshop on dealing with conflict.
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Shirley Palmer
rated this item with 5 stars.
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Most recent group I worked this exercise with, didn’t like the TK term ‘avoider’ they felt it had very negative connotations and I’ve found that you have to be REALLY careful to ensure that groups don’t ‘stigmatise’ or maintain that one style is better or worse than the others. I was lucky that one organisation I worked with funded their staff to complete the online TK assessment before the course. Then I could group the learners by their most common reaction and get them to look at the pros and cons with people who shared their view. This worked much better than when I’ve asked everyone to review every style. Have to say I haven’t tried the 'sketches' as the group got so 'into' discussing the pros and cons and wanting to explore their own experiences we ran out of time. I like this module and have found it helpful!
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Nicky McCrudden
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 20 minutes.
Aims:
• To raise awareness of different networking opportunities.
About
Time:
The exercise in this module will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing 20 minutes to complete this module. Aims:
• To raise awareness of different networking opportunities. Group Size:
This module is suitable for use with groups of up to 25 participants. Useful For:
Staff at all levels. You'll Need:
Nothing other than the materials provided. Notes:
This is a useful follow on to A Brief Introduction to Networking.
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The exercise was used as one element in a short workshop on the subject of networking for a group of members on my local business network club. Given that we had limited time and limited space, I amended the exercise and restricted the delegates to considering the type of network contacts they have – that is not named individuals but the sort of headings found on the handout. The handout was then used to give those who had struggled a clear idea of the many untapped areas. The handout was well received. I repeated the exercise with a blank version and asked the delegates to use names this time – people that they either already networked with or those they wanted to - and it had to be names not job titles! The delegates were then asked to draw lines linking any of their network contact that knew each other. Most of the handouts became a mass of linked circles showing that most of the delegates were almost entirely inwardly focused in terms of their networks. The discussion points were used and quickly and easily enabled me to ensure that delegates got the message about networking groups in terms of where to look for additional contacts and to ensure that they do not get suckered into a ‘closed’ network. Although I amended the exercise, it was extremely useful as the basis for the final exercise used.
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Paul Brennan
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Time:
In total we estimate this exercise will take 40 minutes.
Aims:
• To consider a forthcoming meeting that the participants are attending/organising, and to identify actions that can be taken to ensure the meeting is time efficient.
About
Time:
The exercise in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.
Aims:
• To consider a forthcoming meeting that the participants are attending/organising, and to identify actions that can be taken to ensure the meeting is time efficient.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff up to junior management.
You'll Need:
Nothing other than the materials provided.
Notes:
We spend a lot of time at work in meetings so it makes sense to include a section on ensuring time in meetings is well spent in any time management training.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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This isn't a training module as such, but an additional resource that can be used to support practical simulation exercises where the trainer or other participants fulfil the role of observer, making effective feedback easy and powerful.
About
This isn't a training module as such, but an additional resource that can be used to support practical simulation exercises where the trainer or other participants fulfil the role of observer. The Observer's Feedback Sheet contains a list of positive indicators in the left hand column and some less positive indicators in the central column. Observers simply tick the boxes for the behaviours they observe and jot down examples, making effective feedback easy and powerful.
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| A review has not been posted for this item. If you are a member of Glasstap you can submit one using the contact us screen. |
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Time:
In total we estimate this exercise will take 30 minutes.
Aims:
• To build awareness of basic networking skills.
• To provide a model that will help participants get the most from their networking opportunities.
• To provide an opportunity for participants to practise their networking skills.
About
Time:
The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 30 minutes to complete this module. Aims:
• To build awareness of basic networking skills.
• To provide a model that will help participants get the most from their networking opportunities.
• To provide an opportunity for participants to practise their networking skills. Group Size:
This module is suitable for use with groups of any size. Useful For:
Staff at all levels. You'll Need:
One whole postcard per participant, plus a few spare ones. Select postcards with a variety of images: Countryside, coastal, historic buildings, modes of transport, animals etc. Notes:
This module is a useful icebreaker for any networking event. It can also be used as an ideal follow-on to 'A Brief Introduction to Networking'.
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The exercise was used as one element in a short workshop on the subject of networking for a group of members on my local business network club. I chose this exercise to open my session as all of the delegates were well known to each other – and I hoped that none had encountered any similar exercises which proved to be true! Not having any postcards, I took colour photographs from a CD of clip art and printed them off before the event saving cut halves in pairs to ensure that I had no problems with the logistics before I started! They tackled the task with some gusto and some very interesting information came to light. Everyone agreed that the photo had indeed stimulated their discussions and proved to be a helpful aide to getting the conversation started. Knowing that some of the delegates were not too keen on making the first move in a ‘networking’ situation, I asked if they would like to try a ‘model’ to try. With unanimous agreement, we went through the Open- Steer- Close- Keep in contact process which was well received although to be fair it was better received by those with a difficulty in this area – they saw it as a very useful technique to utilise whereas the more experienced and or more confident delegates were less impressed. As with all of the exercises, the discussion questions at the end prompted much useful additional material to the whole session.
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Paul Brennan
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Time:
In total we estimate this exercise will take 60 minutes.
Aims:
• To define conflict.
• To identify the main phases of conflict.
• To enable participants to describe the typical behaviours that are used when conflict is not constructively managed.
About
Time:
The exercises in this module will take about 40 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.
Aims:
• To define conflict.
• To identify the main phases of conflict.
• To enable participants to describe the typical behaviours that are used when conflict is not constructively managed.
Group Size:
This module is suitable for use with groups of up to 12 participants.
Useful For:
Anyone who needs to manage conflict and interpersonal relationships.
You'll Need:
Nothing other than the materials provided.
Notes:
It is recommended that you keep the participant group size to twelve or fewer for this module.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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I used this module in a workshop with a group of team leaders on dealing with difficult people. The exercise was good way of making the delegates think about conflict and how destructive it can be and help them to develop strategies in order to deal with it. The case study was a good of doing this.
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Shirley Palmer
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 95 minutes.
Aims:
• To encourage participants to critically review a meeting and identify areas for improvement.
• To consider the key responsibilities of the Chair and other attendees at a meeting.
• To help participants understand why conventions like an agenda and minutes are important.
• To provide an opportunity for participants to practice facilitating and participating in a meeting.
About
Time:
The exercise in this module can be completed in about 40 minutes. In total, allowing for discussion, we recommend allowing about 95 minutes for this module.
Aims:
• To encourage participants to critically review a meeting and identify areas for improvement.
• To consider the key responsibilities of the Chair and other attendees at a meeting.
• To help participants understand why conventions like an agenda and minutes are important.
• To provide an opportunity for participants to practice facilitating and participating in a meeting.
Group Size:
This module is suitable for use with groups of up to about 24 participants, as long as suitable projection facilities are available to give everyone a clear view of the training video.
Useful For:
Staff at all levels.
You'll Need:
• A computer and a means of connecting to a screen.
Notes:
This module is designed to accompany the Glasstap film, ‘The Ineffective Meeting.’ This exercise involves a detailed look at a fictional meeting in order to identify what went wrong. If your level of membership doesn’t include the option to stream this video, you can purchase either a DVD. Alternatively, you may wish to consider using ‘The Monthly Meeting’ in Trainers’ Library, which uses a similar approach to this module, and covers similar learning points, but with a meeting transcript that participants can read.
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This has to be my favourite Glasstap training resource. The DVD is close to the reality of many meetings and this is why it works so well. The supporting materials may not be required for all delegates; I have found that tasking the delegates with a a specific action, such as designing a Meetings Charter, (to be posted on the intranet and on the door of training rooms), or putting together a proposal for their manager to review the structure of team meetings is a practical measure of learning transfer.
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Paula Cook
rated this item with 5 stars.
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I have completed this exercise with two groups of 10 managers over the last 6 months and both times the response from the delegates has been tremendous. Very quickly they were able to identify their weaknesses and what improvements they needed to make. There were a few embarrassed giggles at times as the video was a bit too close to home for some of them!! Thank you Glasstap. Jayne Dark
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Jayne Dark
rated this item with 5 stars.
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Time:
In total we estimate this exercise will take 90 minutes.
Aims:
• To encourage participants to critically review a meeting and identify areas for improvement.
• To consider the key responsibilities of the Chair and other attendees at a meeting.
• To help participants understand why conventions like an agenda and minutes are important.
• To provide an opportunity for participants to practice facilitating and participating in a meeting.
About
Time:
The exercise in this module will take about 60 minutes to complete. In total, allowing for discussion, we recommend allowing 90 minutes to complete this module.
Aims:
• To encourage participants to critically review a meeting and identify areas for improvement.
• To consider the key responsibilities of the Chair and other attendees at a meeting.
• To help participants understand why conventions like an agenda and minutes are important.
• To provide an opportunity for participants to practice facilitating and participating in a meeting.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
• Post-it notes.
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I have used this exercise as part of the Effective Team Meetings. After a discussion regarding the best and the worst team meetings they have ever been to I ask them to read through this exercise and then to role play it. When they have discovered how awful the meeting is they actually find it quite humorous and really get into their parts. We then have a discussion regarding why it was so bad and what they would do differently and how they would deal with the different characters.
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Previous Member
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Time:
In total we estimate this exercise will take 60 minutes.
Aims:
• To identify key learning points for running effective meetings.
• To identify strategies for managing difficult behaviours in meetings.
About
Time:
The exercise in this module will take about 30 minutes to complete. In total, allowing for discussion, we recommend allowing 60 minutes to complete this module.
Aims:
• To identify key learning points for running effective meetings.
• To identify strategies for managing difficult behaviours in meetings.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Anyone being asked to chair a meeting, who might be concerned about how to manage difficult or challenging behaviours.
You'll Need:
The audio recording of the story, which can be streamed from Trainers’ Library if you prefer not to read it aloud yourself.
Notes:
This exercise is based around a silly, but fun story that makes a lot of important points about effective meetings. It might not be appropriate for all participant groups, but if you are looking for something fun, imaginative and involving, this could be the exercise for you! The exercise can be used to review learning, or to test participants' existing knowledge about how to run effective meetings. If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery.
Remote/Virtual Delivery:
There is a Remote Delivery version of this module available in Trainers’ Library.
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This worked really well in a short (90 mins) session I ran on effective meetings alongside "A is for Apple".
I modified the exercise by doing the following:
1. Sent out pages 1-2 as pre-work, to get them thinking about the meeting and the characters involved. I also specified that the topic for the meeting would be around attracting more clients to the pet shop.
2. In two groups they brainstormed strategies for the different characters (4 each) and then shared their ideas across.
3. We then did a role play in groups of 6-8. One person was Owly, 4-5 were a selection of the pets, and 1-2 observed. Owlies were given a simple agenda. The others were given notes of how to play their character, and what idea to suggest. This was heaps of fun, attendees in fits of laughter, but did hightlight a number of important points.
I didn't give out the extra notes about the meeting itself, as these felt unnecessary. So generally, with a bit of twaeking and customisation it worked really well.
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Jane Butler
rated this item with 4 stars.
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Time:
In total we estimate this exercise will take 40 minutes.
Aims:
• To consider the importance of credibility when seeking to influence others.
• To understand the link between perceived expertise, relationships and credibility.
• To provide an opportunity for participants to consider how much credibility they have with those they are seeking to influence.
About
Time:
The exercises in this module will take about 20 minutes to complete. In total, allowing for discussion, we recommend allowing 40 minutes to complete this module.
Aims:
• To consider the importance of credibility when seeking to influence others.
• To understand the link between perceived expertise, relationships and credibility.
• To provide an opportunity for participants to consider how much credibility they have with those they are seeking to influence.
Group Size:
This module is suitable for use with groups of up to 25 participants.
Useful For:
Staff at all levels.
You'll Need:
Nothing other than the materials provided.
Notes:
If you want to go on and cover building relationships in more detail we recommend that you look at in some of the modules under ‘Negotiation’, for example Building Rapport and Different Perspectives.
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This was a very useful activity for less experienced presenters to think about how they can build their credibility. The matrix was particularly useful for less confident learners to consider that it's the audience perception of the presenter that counts (so you don't always have to be an expert on your presentation subject). Very useful.
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Roxanne Moran
rated this item with 5 stars.
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