Article Overview:
This excellent article from Mike Bagshaw explains what Emotional Intelligence is, and explains what to consider if planning Emotional Intelligence training.

Opening Words:
When people in the workplace do not act with emotional intelligence the costs can be great: Low morale, bitter conflict and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional intelligence also contributes in a positive business enhancing way, improving teamwork, customer service and the managing of diversity. Fortunately this critical personal resource can be improved through appropriate coaching and training.

Stability makes us feel secure. It gives a firm and safe base on which to build. Stability means we know what is going on, and what is likely to go on in the future, and stability is something we have not got. Instead, we have one dramatic change after another. It feels frightening and out of control, and it's a natural reaction to keep things the same as much as we can, even when we acknowledge that that is going backwards. What we need to do is build, but we can not have the firm base of stability. We need to draw on inner resources to help us move forward.

Useful Reading For:
Managers and trainers.