Used this exercise with a group of managers, who were quiet senior but not accustomed to managing others. They found the initial true or false quiz a little too ‘obvious’ (although that might be because of the seniority of the group).

However, the section on developing good practice guidelines worked well – especially as it was an in-house course. It certainly revealed a lot about the culture of feedback in the organisation. (So in that respect could be useful as an assessment tool when working with organisations over a time period).

We frequently use the material provided about 'Feedback' asking our group members to complete the true false quiz sheet. This provides a good starting point for discussions about 'what feedback is'. We find the four areas to consider when giving feedback helpful for our learners as it gives them a framework to work within.